1. Purpose of This Policy

At Onyx Chiropractic & Sports Therapies, your privacy and trust are our priority.

This Privacy Policy explains how we collect, use, and protect your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Records Privacy Act, and applicable federal and state laws.

This policy applies to information we collect:

• Through our website at https://www.onyxchiro.com

• Through our online scheduling platform (JaneApp)

• When you contact or receive care from our clinic

2. Information We Collect
A. Personal Information

We may collect the following:

• Name, email address, phone number, and date of birth

• Mailing address or billing address

• Emergency contact information

• Health insurance details (if applicable)

B. Health Information

• Medical history, treatment notes, care plans, and imaging

• Appointment and progress records

• Patient intake forms or digital submissions

C. Website and Analytics Data

• IP address, browser type, and device data

• Pages visited, session duration, and referral sources

• Cookie and analytics information (e.g., Google Analytics, Meta Pixel)

We collect this information only as necessary to deliver care, improve our website, and enhance your experience with Onyx Chiropractic & Sports Therapies.

3. How We Use Your Information

Your information helps us provide the highest level of chiropractic and sports therapy care. Specifically, we may use it to:

• Deliver personalized treatment plans and manage patient records

• Schedule, confirm, and modify appointments

• Process billing and payments

• Communicate important clinic updates, promotions, or educational materials (only with consent)

• Improve website functionality and search visibility

• Comply with applicable healthcare laws and professional standards

We never sell, rent, or trade your personal information to third parties.

4. Data Protection and Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• SSL encryption for all website forms and booking portals

• HIPAA-compliant storage and encryption via JaneApp

• Restricted employee access to patient data

• Firewall and intrusion-prevention systems

• Regular system backups and audits

If any security breach occurs, affected individuals will be notified in compliance with HIPAA and Texas state requirements.

5. Cookies and Tracking Technologies

Our website uses cookies and tracking tools to enhance performance and user experience.

Cookies help analyze web traffic and remember user preferences.

You can choose to accept or decline cookies in your browser settings. Declining cookies may limit certain website functionality but will not prevent appointment booking or access to care.

6. Third-Party Services

We partner with secure, trusted platforms that support clinic operations, including:

• JaneApp (HIPAA-compliant scheduling and patient management)

• Google Analytics and Meta Business Tools (for website optimization and SEO insights)

• Payment processors for encrypted transaction handling

Each third-party vendor maintains its own privacy practices; we share only the minimum information required to perform their designated functions.

7. Patient Rights Under HIPAA

You have the right to:

• Access and obtain copies of your health records

• Request corrections of inaccurate information

• Restrict certain disclosures of your information

• Request an accounting of disclosures

• Receive a copy of this Privacy Policy

To exercise any of these rights, please contact our Privacy Officer (see Section 11).

8. Data Retention

We retain personal and health information for as long as necessary to:

• Comply with medical record retention laws and regulations

• Fulfill treatment, billing, or audit purposes

Once data retention requirements expire, records are securely deleted or destroyed.

9. Links to Other Websites

Our website may include links to external websites (such as JaneApp, Facebook, Instagram, or Yelp).

We are not responsible for the privacy or security practices of these external sites.

Always review their respective privacy policies before submitting information.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect information from minors. If we discover such data was inadvertently provided, we will promptly delete it.

11. How to Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Privacy Officer – Onyx Chiropractic & Sports Therapies

8376 Davis Blvd., Suite #104

North Richland Hills, TX 76182

📞 469-547-7797

📧 info@onyxchiro.com

🌐 https://www.onyxchiro.com

12. Policy Updates

We may revise this Privacy Policy periodically to reflect legal, technological, or operational changes.

The “Effective Date” above will always show the latest version.

By using our website or services after updates are posted, you accept the revised policy.